Email is absolutely the best way to contact us for a quote &, communicate with us, because you will get more detailed information and have it in writing. We only honor quotes that we provided you in writing. We are very responsive and usually respond to our customers within a few hours (within 24 hours at the latest). Please make sure to double check that the email you provided is correct.
Yes, we require payment in order to book and confirm your event. Your event is not confirmed unless we receive the travel/service fee payment upfront and we will confirm the event with you in writing (in the form of an email).
In order to book the ice cream truck, we need the company name (if applicable), contact person’s name, their direct phone number (cell phone) to have on file for the day of the event, the address of the event, and to confirm the date & time please.
After receiving the above information, we require a payment upfront to secure the reservation and will send you an electronic invoice via email and you can pay it online using any major credit. Once we receive the deposit, we would then confirm your reservation.
Travel/service fee payment is due upfront in order to confirm your reservation. Payment for the cost of the ice cream is due at the very end of the event, before the driver departs .
Unfortunately, we do not rent out our ice cream trucks as it is a big responsibility.
Yes, we accept all major credit cards (including American Express).
No doubt about that! You are able to apply your promotional/marketing material on the truck, as long as it will not damage our trucks.
Yes, most items are certified kosher.
Each of our ice cream trucks can easily serve a crowd of up to 2,500 people. We can have even more ice cream stocked on the truck for larger events if needed.
We are very experienced and can comfortably serve up to 300 people in one hour, as long as everyone chooses what they want in a reasonable time.
We appreciate your inquiry, but we are currently not hiring.
We can travel up to 40 miles (You can use O'Hare Airport as our location, only for the purpose of determining mileage, as we are not located exactly at the airport).
Unfortunately not, we are an events/catering company and are usually very busy catering to our bookings/customers.
Of course! We are fully insured and would be more than happy to accommodate. There is a $50 fee.
Yes, it wouldn't be an ice cream truck without the traditional ice cream truck music. We are also able to control the volume of the traditional ice cream truck music to your liking.
No, we will have our full menu (fully stocked) on the ice cream truck and enough to serve 2,500 people. We can even stock up on ice cream for more than 2,500+ people on the ice cream truck, if you let us know ahead of time.
We do not charge each individual. We keep tally and present the host with the grand total at the end of the event.
No, for security reasons, we do not save any of our customer's credit card information or have it on file. You will have to physically present the credit card or provide the credit card information at the end of the event in order to pay the remaining balance before the driver departs.
Yes, you are able to do so if you know the exact quantity of ice cream you want. It is hard to predict how many people will actually consume ice cream, as sometimes people overestimate or underestimate the guests count. Also, some people might get seconds unless you supervise or provide each person with a ticket.
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